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Reservation Procedure

KyoTreat MENU

Lease term for Vacation Rentals "KyoTreat" starts as short as 1 month (30 days).
The accommodation comes complete with everything you might need for a comfortable stay, from furniture to household electronics and appliances. Come and enjoy Kyoto life in a Machiya on a whim!

How to Book

Before your apply, please take a moment to review the services offered at KyoTreat: About KyoTreat

  • 1. Check Availability

    From the “Check Availability” button on each property page, you can confirm the availability of your preferred house.
    For the availability of all properties, please check here.

  • 2. Application (My Page Registration)

    To apply, you will first need to register your information by creating a My Page account.
    Please click the “Reservation” button and fill in the required information. You can also access the reservation screen from My Page.

    After clicking the “Submit Reservation” button, please complete the following steps within 7 days via My Page.
    Your reservation will be confirmed once our staff has verified your deposit payment.

    1. Submit a copy of your ID
    2. Confirm the first-time usage agreement
    3. Register an emergency contact
    4. Pay the deposit (bank transfer fee borne by tenant)
    5. Register all residents (including the applicant)

    ※If you do not receive an automated email within one hour after submission, your email address may have been entered incorrectly, or the auto-reply may have been blocked. In that case, please contact us via the inquiry form.
    We aim to respond within 3 business days. For long holidays, please check the business calendar on our website.

  • 3. Payment of Rent & Linen Rental Fee

    Once your reservation is confirmed, you can proceed with payment of the rent and optional linen rental fee.
    Please complete the following steps at least one month before move-in:

    1. Confirm your linen rental and cleaning options via My Page
    2. Pay rent (+ linen rental fee) by bank transfer (transfer fee borne by tenant)
    3. Report payment completion via My Page
    4. Our staff confirms receipt of funds
    5. Register your preferred date/time for the move-in guidance session via My Page
      • 　　♦If you can visit our office on your move-in day:
        　　Please register your preferred time. Once confirmed, you will receive a notification.
      • 　　♦If you cannot visit our office on the move-in day:
        　　        We will provide separate guidance in advance. Please register your preferred date.
        (Contract signing will be completed online after a prior ZOOM session.)
    6. Once the date/time is set, you will be notified by email or via My Page.

    ※If payment is not received by the deadline, your reservation will be cancelled and a cancellation fee will apply.
    Please see our “Cancellation Policy” for details.

  • 4. Contract &Move-in

    On the contract day, please visit our office for an explanation of the contract and move-in guide. All residents must bring valid photo ID.
    After the explanation, keys will be handed over. Please note that transportation to the property is the responsibility of the tenants.

    Access to our office can be found here: Access

  • 5. Move-out & Deposit Refund

    On your move-out day, our staff will visit the property to conduct an inspection (checking the building condition and fixtures). Any damage or stains caused by intentional or negligent use will be deducted from your deposit.

    As your move-out date approaches, you will receive a notification by email or via My Page. Please register your preferred inspection time. Once confirmed, you will be notified again.

    If there are no issues regarding damage, stains, or utility payments, your deposit will be refunded within 60 days after move-out.

Cancellation Policy

61 days prior to arrival or earlier Cancellation Fee: 0 JPY
In the case of cancellation after full payment of rent and fees, we will refund the full amount.
60 days to 32 days prior to arrival Cancellation Fee: Full deposit
31 days to 15 days prior to arrival Cancellation Fee: 30% of the rent
14 days to 1 day before arrival Cancellation Fee: 50% of the rent
On arrival date or later Cancellation Fee: 100% of the rent
Full amount of paid rent are non-refundable.
*If the contract period is more than 60 days, only the rent from the 61st day and afterwards will be refunded.
京別邸お申込みの流れの図

Notes for Booking

  • The minimum contract term is 1 month (30 days).
    Shorter stay is possible, but the rent will be the amount of 1 month stay.
  • Reservations can be made up to 1 year in advance of your intended Check-in date.
  • We cannot change the move-in date, move-in period, or property after 2 months prior to arrival.
  • Utility charges are included in the rent, but if the charges are over the regulation charge (￥30,000 or more) we will deduct from the tenant’s security deposit.
    *The regulation charge depends on the property.
  • Please make sure you have read and agree our house rules before making a reservation.
    　>>about KyoTreat & house rules

Notation based on the Specified Commercial Transaction Act

Service Provider Hachise Co. Ltd.
619 Takahashi-cho, Shimogyo-ku, Kyoto, Japan 　Company Info
Representative Representative Director: Naoki NISHIMURA
Rates and Fees Provided on each property page
Expenses Which May be Incurred by Lessee apart from Rent and Fees Actual cost of repair (in case when the guest severely deface/break the house or furniture)
Time of Service Provision Keys will be handed over to lessee on Check-in day at our office.
Limitations of Quantity, etc. Properties are not available on the dates already booked by others.
Method and Time of Payment Described in "How to Book" section above
Response to Cancellation Described in "Cancellation Policy" section above